Best CRM Software Companies in India List for Small Businesses

In this fast-growing world of technology, we have seen many of the best information technology companies in India showing marvelous growth. Every business needs a top-rated CRM software to build good customer interaction data. As we have entered in 2025, we have multiple tools available to tackle any kind of business hurdle as given on ClipsTrust. CRM is among those top IT software that helps businesses in maintaining smooth and efficient workflow. 

What is a CRM Software?

CRM stands for “Customer Relationship Management”. It helps businesses in managing customer data, sales records, advertisement details and many other important work of a business. CRM helps businesses by providing accurate and reliable data of their customer and company in a well organized manner that is easy to analyze and helps the sales and other departments work effectively.

Some Features of the Best CRM Software in India

• Contact Details - CRM software creates well organised customer data including their names, contact details, and behaviour.
• Marketing Management - It helps in doing many marketing work like social media posts, campaign creation and improving ROI.
• Sales Management - It provides support to the sales team with its special feature of follow back and automation.
• Improve customer service - It helps in solving queries of the customers efficiently and also improves the response time with automated replies.

Benefits of Using Best CRM Software in India

Every entrepreneur tries to push its business to the sky's limits. Here are some benefits of using top CRM software:

1. Quick Decision

Taking the right decision at the right time is the most important step to grow a business. By using CRM software, you get relief from most of the manual work done traditionally in any organization. CRM software collects customer information, prepares reports, and does many other complicated tasks that saves enormous time for the team. That useful time can be put in other important works to grow the organization with haste speed.

2. Boost Sales

 Targeting the right customer is the core of any sales practice. CRM helps you to reach the right customer by providing accurate data in a systematic manner. That helps the business to boost its sales at a lesser cost than the manual sales approach.

3. Cost Effective

 Small businesses and startups always face the problem of managing workload. Excessive workload often leads to the increase of business expenses. CRM software provides multiple business tools at affordable prices and saves the time and resources of the organization.

4. Fast Growth

 We have seen many new businesses that have shown exponential growth in recent years. But many other businesses like them failed to make their presence in the market as the market has been captured by large enterprises. CRM helps businesses to compete in the market and gain the customer's trust by providing simple and easy to use tools.

5. Customer Details

Knowing your customer’s behavior, preference and other important details should always be the first priority of every business. CRM software has a special feature of data collection. It provides you the complete details of customers activities in a well-organized way. That helps the business to analyze the data easily and take required actions in the favor of the organization.

Drawbacks Faced by Users While Using CRM Software

Beside many advantages and usage of CRM software, these software have shown multiple flaws that have been faced by many businesses in recent times. Some of them has been mentioned here:

1. Needs Expertise

Although there are many CRM tools available in the market yet the business is facing problems. All these tools need special knowledge and expertise to use these software.  

2. Costly

These tools have monthly subscription and fees that puts extra financial burden on the small business and startups. 

3. Capacity issues

The business that uses CRM software always faces the capacity issue. CRM software provides limited storage to the business that puts a limit to the business growth. Due to limited storage this software faces the lags sometimes when functioning for large organizations.

4. AI based 

CRM software is mostly AI based, which makes them less trustworthy. Most of the time the data extracted from this software show wrong details and lead to the downfall of organization. Most of the top companies still prefer manual ways of doing business activities instead of relying on the CMR software. 

Top Ranked CRM Software Provider In India 

There is a wide range of CRM software currently available in India with their unique features that suit different kinds of business needs. We have analyzed all of them and published a list of top 10 CRM software in India on ClipsTrust.

1. SalesForce

Sales force is a leading CRM software with a long history of customer satisfaction. It has the best AI tools with capability of doing multiple tasks at a time. It provides cloud service, chatbots, and sales agents to improve the business revenue.

 Products: - 

• Commerce Cloud
• Agent Force
• SalesForce AI
• Data Cloud
• Einstein Copilot 

Pricing: $15 to $800 per month

2. Hub Spot

It is the best CRM software example for small and new businesses as it offers multiple free tools. It provides special marketing, operation and sales software according to the size and type of business.

Products:

• Marketing automation software
• Operation hub
• Sales hub
• Commerce hub
• Service hub
• Small business bundle

Pricing: $15 to $3600 per month

3. Zoho CRM

Zoho CRM is a product of Zoho One, that provides multiple business solution software. It is famous for its B2B CRM software that has helped many small businesses in customer satisfaction and cost-effective running.

Products:

• CRM
• Bigin
• Sales IQ
• Thrive
• RoutelQ
• Webinar

Pricing: 800 RS to 2400 RS per month

4. Microsoft Dynamic 365

Microsoft Dynamics 365 is a popular application of Microsoft that provides multiple business management tools. It helps in organizing customer data and team work at a single place.

Products:

• Dynamics 365 Sales
• Dynamics 365 customer insight
• Dynamics 365 customer service
• Dynamics 365 field service
• Dynamics 365 supply chain management
• Dynamics 365 business central

Pricing: $8 to $100 per month

5. Pipedrive

Pipedrive is a simple and easy to use sales CRM software. It has sales and email software that are helpful in generating leads and retargeting the customers.

Products:

• Sales Software
• E mail software
• Integrations
• Pipedrive AI

Pricing: $14 to $79 per month

6. Insightly  

Insightly is one of the best CRM software for small and mid-size businesses as it offers multiple tools at affordable charges. It is useful in maintaining customer data and workflow in the same platform. 

Products:

• Sales Pipeline
• Lead Management
•  Lead Tracking

Pricing: $29 to $99 per month

That Would Be it!

The above-mentioned companies have been serving for many years in the Indian market and helped many small businesses to become a brand. CRM software plays an important role in the growth of a company. It helps in managing the work flow and also improves the customer satisfaction rate. Small and midsize businesses must use CRM tools to boost their sales in an affordable way. 

Frequently Asked Questions

Q1. What is a CRM software?

Ans. A CRM or customer relationship management software is a tool used by businesses for automated customer data, sales and marketing.

Q2. Why should you use CRM software?

Ans. It helps in managing leads, marketing, sales and also organizes customer data effectively in one place.

Q3. Can I get CRM software for free?

Ans. You can use some free features provided by CRM software. Many CRM software companies provide free trials of their software and later charge some monthly fees.

Q4. Which is the best CRM for sales?

Ans. There are various software that are included in the list of best CRM software in India including PipeDrive, Salesforce, HubSpot, etc. to increase sales and reach to the customers.

Q5. Can I use multiple CRM software for my website?

Ans. Yes, you can select different CRM software for your website according to your need and the specialization that is offered by CRM software.

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