Advance Computer Solution | IT Services, Computer Repair, Contact & Reviews, Local Location
Advance Computer Solution (ACS), accessible via www.acsapp.com, stands as a premier **Information Technology** provider with a rich legacy dating back to its founding in 2000. Revitalized under the visionary leadership of Jennifer and Albert Steed in 2010, ACS has evolved from humble beginnings into a nationwide force in IT services, serving clients from the sandy shores of the Florida Keys to bustling hubs like Chicago, Denver, and Southern Michigan. With deep roots in the Grand Traverse Region of Northern Michigan and Central Florida, the company has expanded its footprint across the United States, delivering comprehensive technology support that eliminates downtime and fortifies digital infrastructures[1][3][4].
Our **expertise** spans over two decades, honed by founders and a team of certified engineers who treat technology as a lifeline for business success. ACS's approach is rooted in meticulous attention to detail, unwavering respect for clients, and a relentless pursuit of learning the latest innovations. We believe in a future where downtime is a myth, kindness permeates every interaction, and progress drives constant evolution. From rapid problem-solving to strategic IT guidance, our processes ensure follow-through on every commitment, making us the backbone of resilient businesses nationwide[1][2].
Our Heritage and Growth
Starting with just four clients in 2000 under founder Robert Manasse—who brings over 25 years of IT experience, particularly in medical, dental, and hospitality sectors—ACS quickly established fundamentals like 24/7/365 support, affordability, and timely resolutions. By 2005, the company relocated to the Dallas-Fort Worth (DFW) area for better client proximity, and the 2010 revitalization propelled national expansion. Today, ACS operates from key locations including 801 S Garfield Avenue, #317, Traverse City, MI 49686, and Central Florida, offering services like 'Remote Work Made Simple' to a diverse clientele[1][2][4].
Our Mission-Driven Approach
At ACS, we don't just fix issues; we transform businesses into agile, secure entities ready to outpace competitors. Our team— from support technicians to Virtual Chief Information Officers (VCIO)—delivers lightning-fast responses, minimizing productivity loss and maximizing uptime. Continuous investment in cybersecurity, talent recruitment, and cutting-edge technologies underscores our commitment to client success[1][3].
Services Offered
Advance Computer Solution provides a suite of **managed IT services** tailored to modern businesses, ensuring seamless operations, robust security, and scalable growth. Each service is designed for quick deployment and nationwide accessibility[3].
Managed IT
Comprehensive **managed IT services** for businesses of all sizes, including proactive monitoring, maintenance, and optimization of your entire IT infrastructure. We handle server management, software updates, and hardware support to prevent issues before they arise. Enjoy peace of mind with 24/7 oversight that keeps your systems running smoothly[3].
Technology Support
Our **technology support** team quickly and professionally resolves employee IT problems, from hardware failures to software glitches. With lightning-fast response times—often within minutes—we minimize downtime and restore productivity. Remote diagnostics and on-site assistance ensure issues are fixed efficiently, no matter the complexity[3].
Managed Security
Protect your business from evolving **cybersecurity threats** with our managed security solutions, including firewalls, antivirus, intrusion detection, and regular vulnerability scans. We safeguard sensitive data against ransomware, phishing, and breaches, ensuring compliance and resilience. Our proactive approach keeps threats at bay 24/7[1][3].
Remote Work Made Simple
Empower your remote teams with **Remote Work Made Simple** solutions, featuring secure VPNs, cloud access, collaboration tools, and endpoint management. We streamline setups for distributed workforces, enhancing connectivity and security. Businesses nationwide rely on us to make hybrid work seamless and productive[1][3].
Managed Network
Build and maintain **reliable networks** with our proven managed network services, including design, implementation, and ongoing optimization. From Wi-Fi enhancements to bandwidth management, we ensure high-performance connectivity. Scalable solutions support growth without interruptions[3].
VCIO Service (Virtual Chief Information Officer)
Strategic **VCIO services** provide executive-level IT guidance, helping you select the right software, align technology with business goals, and plan for future scalability. Our consultants develop customized IT roadmaps, budget efficiently, and drive innovation. Gain a C-suite advisor without the full-time cost[3].
Additional offerings include disaster recovery planning, cloud support, web/email hosting, phone systems, backup solutions, and mobile device management—covering nearly every technology need[4].
Why Choose Advance Computer Solution
Choosing ACS means partnering with a trusted IT ally that prioritizes your success above all. Our **differentiators** include nationwide service from Michigan and Florida bases, founder-led passion, and a client-centric ethos unchanged since 2000[1][2].
- Lightning-Fast Response Times: Issues resolved in minutes or hours, not days, ensuring minimal downtime[3].
- 24/7/365 Support: Always available via phone (231-933-6333 support, 877-404-8224 toll-free), email (info@acsapp.com), or remote access[2][4].
- Affordable Excellence: More service for less than in-house IT, with pricing competitive to top firms[2][4].
- Nationwide Expertise: Serving the US and beyond, from DFW to Traverse City clients[1][2].
- Proven Track Record: 20+ years transforming businesses in medical, dental, hospitality, and more[2].
ACS's advantages shine in our commitment to cybersecurity, strategic VCIO guidance, and a team that 'eats, breathes, and sleeps IT.' We keep technology off your worry list, letting you focus on growth[1][4].
Client Reviews & Ratings
ACS boasts glowing feedback from long-term clients, reflecting our reliability and personal touch. Average rating: 4.9/5 based on hundreds of testimonials across platforms[2][4].
| Client |
Review |
Rating |
| Business Owner (15+ years) |
\"Mr. Manasse has proven to be at the top of my list. Always available, pricing inline, and gets personal attention to urgent issues. No intention of leaving!\"[2] |
5/5 |
| David's Client |
\"Excellent experience. Spent time helping setup new DNS. ACS makes my life easier.\"[4] |
5/5 |
| Outsourcing Client |
\"Significantly more service for less cost than a full-time IT employee.\"[4] |
5/5 |
| Security-Focused Client |
\"No longer fear viruses or hackers. Confident in ACS's monitoring and scans.\"[4] |
4.8/5 |
These reviews highlight ACS's speed, affordability, and trustworthiness, with clients praising founder Robert Manasse's hands-on involvement[2].
Pros and Cons
ACS excels in core IT needs but, like any provider, has areas for consideration. Here's a balanced view:
| Pros |
Cons |
- Lightning-fast support (minutes response)[3]
- Nationwide service from local expertise[1]
- Affordable vs. in-house IT[4]
- Comprehensive services including VCIO[3]
- Strong cybersecurity focus[1]
|
- Primary locations in MI/FL may require travel for rare on-site needs outside areas[4]
- Focus on US clients; limited international depth[2]
- Customization may take initial consultation for highly niche sectors[7]
|
Pros Explanation: ACS's speed and reliability reduce costs and risks, with 24/7 availability ensuring uptime. Clients save on full-time hires while gaining expert strategy[3][4]. Cons Explanation: While remote support covers most needs, physical presence is optimized in key regions; international expansion is growing but not core[1][2]. Overall, pros far outweigh cons for US businesses seeking dependable IT[1].
Tips for Clients
Maximize your ACS partnership with these actionable tips:
- Schedule a free VCIO consultation early to align IT with growth goals[3].
- Enable proactive monitoring for Managed IT to catch issues pre-downtime[3].
- Test remote work setups quarterly, especially post-updates[1].
- Report issues immediately via toll-free line for fastest resolution[4].
- Review cybersecurity audits annually to stay ahead of threats[3].
Partnering with ACS positions your business for efficiency and security.
Frequently Asked Questions (FAQs)
What areas does Advance Computer Solution serve?
ACS provides nationwide IT services across the US, with bases in Traverse City, MI, Central Florida, and DFW influences, supporting remote and on-site needs[1][4].
How quickly can I expect support from ACS?
Expect lightning-fast responses within minutes to hours, 24/7/365, minimizing downtime[2][3].
Is ACS suitable for small businesses?
Yes, our affordable plans scale from startups to enterprises, offering more value than in-house IT[4].
What cybersecurity measures does ACS provide?
Managed Security includes scans, firewalls, and threat protection tailored to your risks[3].
Can ACS help with remote work setups?
Absolutely—'Remote Work Made Simple' optimizes VPNs, cloud tools, and secure access for hybrid teams[1][3].
How do I contact Advance Computer Solution?
Call Sales: 231-267-TECH (8324), Support: 231-933-6333, Toll-Free: 877-404-8224, or email info@acsapp.com[4].
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